Thank you for choosing Journey Gem Tours. We value your trust in us to provide you with exceptional travel experiences. Our refund policy is designed to ensure fairness and transparency in our dealings with our customers. Please read the following policy carefully before making a reservation with us.

1. Cancellation and Refund Eligibility:

• Cancellation requests must be made in writing via email to contact@journeygem-test.stackstaging.com or through our customer support line.
• Full refunds are available for cancellations made within 24 hours of booking, provided the booking was made at least 20 Days before the tour start date.
• Refund eligibility varies depending on the type of tour package booked and the time of cancellation. Please refer to the specific tour package details for cancellation policies.
• Generally, full refunds are available for cancellations made within 20 Days prior to the tour start date. Partial refunds may be granted for cancellations made within a specified period before the tour start date.
• No refunds will be issued for cancellations made less than 15 Days before the tour start date or for no-shows.

2. Processing Time:

• Refunds will be processed within [X business days] from the date of cancellation request approval.
• Please allow additional time for the refunded amount to reflect in your account depending on your payment method and financial institution.

3. Non-Refundable Fees:

• Certain fees such as booking fees, credit card processing fees, and non-refundable deposits may apply and are not eligible for refunds.

4. Force Majeure Events:

• In the event of unforeseen circumstances beyond our control, such as natural disasters, political unrest, or transportation disruptions, Journey Gem Tours reserves the right to modify, postpone, or cancel tours.
• If a tour is canceled due to force majeure events, customers will be offered the option to reschedule their booking or receive a full refund.

5. Travel Insurance:

• We strongly recommend purchasing travel insurance to protect your investment in case of unexpected circumstances that may require cancellation or interruption of your trip.

6. Refund Request Procedure:

• To request a refund, please contact our customer support team with your booking details and reason for cancellation.
• Refunds will be issued to the original form of payment used for the booking.

7. Changes and Amendments:

• Journey Gem Tours reserves the right to update or amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

8. Contact Us:

• If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at:
  • 
    Address: 1st Floor, Keng Building, Residency Road, Srinagar, J&K, 190001
  • 
    Phone: +91 9419008913
  • 
    Email:
    • General inquiries: journeygemtours@gmail.com
    • Customer support: info@journeygem-test.stackstaging.com
    • Accounts: accounts@journeygem-test.stackstaging.com

By booking a tour with Journey Gem Tours, you acknowledge that you have read, understood, and agree to abide by our refund policy. We appreciate your cooperation and look forward to serving you on your next adventure.